Cancellation & Refund Policy

Cliqpay is offered on monthly and annual subscription plans. Plan prices are shown on our website and are exclusive of applicable taxes, including GST. Subscription fees are charged in advance for each billing period.

• You can cancel your subscription at any time by contacting us at the contact details published on this website.
• Cancellation takes effect at the end of your current billing period. You keep full access to your plan until then, and you will not be charged again.
• After your subscription ends, you can still sign in to view and download your invoices and records. We keep your data as described in our Privacy Policy.

• Monthly plans: fees for a billing period that has already started are not refundable.
• Annual plans: if you cancel within 7 days of your first annual payment, we will refund it in full. After 7 days, annual fees are not refundable for the remaining period.
• Unused invoice credits and unused parts of a billing period are not refundable and do not carry over.
• Changing plans: an upgrade takes effect immediately. A downgrade takes effect from your next billing period, and no refund is given for the current period.

Regardless of the rules above, we will refund in full:

• a payment charged twice for the same billing period, or charged in error;
• a payment charged after your cancellation took effect;
• fees for a period in which Cliqpay was unavailable to you for a substantial part of the time because of a fault on our side.

• E-invoices (IRNs) and E-Way Bills already registered on the government GST system, including any invoice credits used for them.
• Fees for an account suspended or closed because it breached our Terms & Conditions.

• Write to us at the contact details published on this website within 30 days of the payment, with your registered email address, the date and amount of the payment, and the reason for the request.
• We will review your request and reply within 5 working days.
• Approved refunds are made to the original payment method within 7 working days of approval. Your bank or card issuer may take a few more days to show the amount in your account.

Please contact us before raising a dispute or chargeback with your bank. We can usually resolve billing problems faster directly.

Businesses can use Cliqpay to send invoices that their customers pay online through our payment partner, PhonePe. In these payments the business that issued the invoice is the seller, and the money is settled directly to that business. Cliqpay Services Private Limited is not a party to the sale and does not hold these funds.

• Cancellations and refunds of goods or services bought from a business are decided by that business, under its own policy. Please contact the business named on your invoice.
• When a business approves a refund, it issues it through Cliqpay and the amount is returned to the original payment method, usually within 5–7 working days.
• If you were charged but your payment does not show against the invoice, it is usually confirmed within a few minutes. If it fails, the amount is automatically returned to you by the payment partner.

We may update this policy from time to time. Changes apply to billing periods that begin after the update is published on this page.

For cancellations, refunds or billing questions, contact us at the contact details published on this website. If you are not satisfied with our response, see our Grievance Redressal page.