Grievance Redressal
Last updated: 27 September 2026
Cliqpay Services Private Limited is committed to resolving complaints about Cliqpay fairly and quickly. This page explains how to raise a grievance, what happens next, and how long it takes.
1. What you can raise
- Problems with your account, invoices, e-invoices or E-Way Bills.
- Billing and plan concerns.
- How your personal data is collected, used or shared.
- Any content or conduct on the service you believe is unlawful.
2. Grievance officer
Grievance Officer, Cliqpay Services Private Limited
Contact: the contact details published on this website
3. How to raise a grievance
Write to the grievance officer with:
- Your name and the email address on your Cliqpay account.
- Your business name and GSTIN, if the complaint concerns a business.
- A clear description of the issue, with invoice or E-Way Bill numbers where relevant.
- Any screenshots or documents that help us understand it.
You can also use our contact page.
4. What happens next
- Acknowledgement within 48 hours, with a reference for your complaint.
- Resolution within 30 days of receiving your complaint. If we need longer, we will tell you why and when to expect an answer.
- We will tell you the outcome and the reasons for it.
5. If you are not satisfied
If you are unhappy with our response, reply to it and ask for the matter to be reviewed. For complaints about personal data, you may also approach the Data Protection Board of India once our process is complete.